Job Summary:
NAF is seeking a service-oriented, strategically minded Director, Technology Operations to lead enterprise IT functions, manage vendor relationships, and ensure operational excellence across a dynamic, distributed workforce. This role will work in close partnership with the Senior Director, Data and Systems to align infrastructure, compliance, and helpdesk operations with NAF’s mission and growth trajectory.
The ideal candidate is a systems thinker who thrives in a nonprofit setting and has deep experience in vendor oversight, governance, and compliance. The Director will work closely with the DevOps Engineers and VP, Research and Technology to determine priorities and ensure our enterprise systems are secure, scalable, and aligned with our Core Values. They will be negotiating renewals, evaluating new vendors and managing existing vendor relationships, and managing device lifecycles. The Director will own NAF’s SOC 2 compliance program, including documentation, audits, control maintenance and launch a cross-functional technology governance group.
Preferred Educational/Training:
Certification, Bachelor’s or Master’s degree in business, Public Administration, Educational Leadership or related field, or equivalent experience.
Preferred Experience:
- – Must be available to work 9:00am-5:00pm Eastern or Central Time Zone
- – 7+ years in IT operations, infrastructure, or systems administration
- – Experience managing MSPs and enterprise vendors in a nonprofit or mission-driven context
- – Strong familiarity with Azure, Intune, Okta, Salesforce (or other CRM platforms), Asana, and Microsoft/Google Suite tools.
- – Demonstrated success in compliance frameworks (SOC 2, FERPA preferred)
- – Exceptional communication and service orientation with internal stakeholders
- – Ability to work independently, advise executive leadership, and lead cross-functional initiatives
Knowledge, Skills and Abilities:
- – Deep understanding of the U.S. K–12 education system, particularly Career and Technical Education (CTE) and career academy models.
- – Proven ability to design and implement successful engagement strategies for public school systems -and education stakeholders.
- – Strong command of data analysis tools and techniques for education trends, student enrollment, risk monitoring, and growth forecasting.
- – Excellent interpersonal, written, and verbal communication skills, including proposal and presentation development.
- – Strong leadership, coaching, and team development abilities.
Benefits:
- – Medical, Dental, Vision and Flexible Spending Account eligibility as of date of hire
- – Employer-paid Life Insurance as of date of hire
- – Employer-paid Headspace and HealthiestYou by Teladoc memberships as of hire date
- – Generous employer contributions to Retirement Plan
- – Twelve Paid Holidays per calendar year
- – Five Paid Sick Days per calendar year
- – Generous flexible paid time off policy
- – Conditional Paid Leave, e.g., Parental Bonding, Bereavement, Jury Duty
Salary:
$122,500.00
To Apply:
To help us understand your experience and perspective, please respond to the following short-answer prompt in 300 words or fewer:
As nonprofits continue to shift toward virtual and hybrid work, technologists play a critical role in shaping how teams collaborate, protect data, and deliver on mission. Tell us about a time when you led a systems or infrastructure transition that supported a remote or distributed team. What challenges did you face, and how did you approach them?
We’d also love to hear your vision: What should virtual-first nonprofit organizations look like in the next few years, and how can technologists help build that future?
Applications without a tailored cover letter and short-answer response will not be considered.
Please submit your resume, cover letter, and short-answer response via resumes@naf.org.
NAF and Insperity provide equal employment opportunities to all employees and applicants without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.